01
Customer Management & Imports
Manage all your customer organizations and contacts in one place.
- ✓Customer organizations and contacts
- ✓Import from CSV or Excel
- ✓Unlimited customer users
- ✓Star Accounts for key customers
The Platform
Everything you need to hear, collaborate and act.
From proactive customer check-ins to feedback, conversations, actions and insights. Everything in one place.
Real feedback.
Stronger relationships.
Happier customers.
02
Personalized Customer Check-ins
Send branded, personalized check-in emails that invite meaningful feedback.
- ✓Personalized and branded emails
- ✓Automated outreach and scheduling
- ✓Unlimited platform-generated emails
- ✓Check-in tracking and delivery status
03
Text, Voice & Video Feedback
Let customers share feedback in the way that's most natural for them.
- ✓Text, voice and video responses
- ✓Transcribe and summarize with AI
- ✓Easy and secure feedback links
- ✓Works on any device
04
Confidential Feedback
Give customers a safe way to raise sensitive issues.
- ✓Optional confidential feedback
- ✓Restricted access for authorized admins
- ✓Builds trust and honest conversations
- ✓Clearly marked and securely handled
05
Customer Rooms
Every feedback conversation has its own dedicated space.
- ✓Dedicated Rooms for each customer
- ✓All feedback in one place
- ✓Centralized notes and next steps
- ✓Easy for internal and external teams
06
Internal Collaboration & Mentions
Bring the right people into the conversation and keep everyone aligned.
- ✓@Mentions and notifications
- ✓Share across teams without permissions hassle
- ✓Threaded conversations
- ✓All context in one place
07
Customer History & Star Accounts
See the full relationship history and keep important customers front and center.
- ✓Complete feedback history
- ✓Previous conversations and context
- ✓Star Accounts for priority visibility
- ✓Easy access to key customer details
08
Actions, Commitments & Reminders
Turn feedback into action and keep commitments on track.
- ✓Create action items with owners
- ✓Set deadlines and get reminders
- ✓Track progress and status
- ✓Never lose important commitments
09
Customer Responses & Follow-ups
Respond directly to customers and keep the conversation going.
- ✓Reply to text, voice or video feedback
- ✓Follow-up reminders
- ✓Conversation and escalation history
- ✓Strengthen customer relationships
10
Customer Insights & Reporting
Understand what customers are saying and where to focus.
- ✓Feedback categories and trends
- ✓Customer insights dashboard
- ✓Issues and opportunities
- ✓Export and reporting
11
Jira & Calendar Integrations
Connect customer feedback with your existing tools.
- ✓Create Jira issues from feedback
- ✓Sync with Google Calendar
- ✓Two-way sync and real-time updates
- ✓Keep everything connected and in context
One plan. All pro.
Every feature. One simple plan.
Unlimited teammates. Unlimited customer users. Unlimited check-in emails. Unlimited Customer Rooms.
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